Legal notice
Seller
TORO LLC (toro合同会社)
Business Address
TORO LLC
2-2-12 Tenjin, Chuo-ku
Fukuoka-shi, Fukuoka 810-0001
Japan
Email Address
Customer Support Hours
Monday–Friday, 10:00 AM – 5:00 PM (JST)
Sales Price
Prices listed on each product page (tax included where applicable).
Shipping Fees
Shipping fees are calculated at checkout based on destination and order contents.
Additional Fees
There are no additional fees beyond the product price and shipping fees.
Delivery Time
Orders are typically processed within 1–3 business days.
Estimated delivery time varies by destination and shipping method.
Payment Methods and Timing
We accept major credit cards, Apple Pay, Google Pay, and other payment methods available at checkout.
Payment is charged at the time of order confirmation.
Return Period
Due to the nature of food products, we do not accept returns except in cases of defect or incorrect delivery.
Customers must contact us within 7 days of delivery.
Refund Policy
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
After confirmation, we will offer a replacement or refund at our discretion.
Return Shipping Policy
Return shipping costs are covered by us only in cases of defective or incorrect items.
For food safety reasons, we do not accept returns for reasons of personal preference.